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Helpdesk Music Streaming Support (Email & Chat) - Polish & English

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Company profile

As a customer service oursourcing company, our client rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. They have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. With a HQ in the USA, the company employs thousands of professionals spanning 19 countries around the world. In Bulgaria they have 2 office locations in Sofia with over 1000 people and smaller premises in Burgas and Varna.

The Job


For a world-known music streaming brand, our client is looking to attract people to join the Polish Team.

The job:

Deliver customer support that helps to get results and satisfied customers
Anticipate potential issues and look for new solutions when needed
Provide support and solve all coming opportunities to a possible solution
Communication channels are e-mail, chat, social media (no calls)
The working hours for this client are from Monday - Sunday between 8 am - 7 pm

We ask

A Excellent professional language skills in Polish and English (B2H and above)
Knowledge of working or experience in a technical market is a big plus
Customer Service Experience or related experience with consumers and/or buyers is preferred
Friendly personality, problem-sovling attitude

Our client will only consider applicants with the nationality of one of the EU/EEA countries, and NOT in need of work permit to be arranged.

We offer

• Fun and fast-paced work environment
• Exceptional compensation package and bonuses
• Excellent social benefits package
• Top-notch training
• Promote-from-within advancement opportunities
• Employee recognition programs
• Team Building and social activities, participation in voluntary work, charity causes, etc.
• Buddy system for new hires and relocation packages
• Great office locations

Shortlisted candidates (applications that show evidence for language skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, you to check your application status, please message us on our facebook page: CareersInEurope.

Direct application link

https://www.careersineurope.eu/index.php/page/vacature/solliciteren/1/id/734015/SiteId/3

Location

Sofia

Region

Bulgaria

Contact person (please do not apply through mail, only applications through the apply button will be processed. If the apply-button is missing below, it means the vacancy is closed)

PR Recruitment